If your rental is compatible through self-service, the vehicle can be collected directly from the agency's car park. You no longer need to go through the agency counter.

Otherwise, the agency will provide you a vehicle at the desk. 

Open my vehicle

To retrieve your vehicle in self-service access, simply click on the "Locate my vehicle" button in the vehicle tab of the mobile application and let yourself be guided by the application.

At the end of the trip, you can then pick up the vehicle keys and use them for the entire rental period.